Frequently asked questions

Common questions about how Chartsy works, what it costs, and how your data is handled.

Getting started Data, privacy & security AI accuracy & how it works Integrations Affiliate program

Getting started

Data, privacy & security

AI accuracy & how it works

Integrations

Affiliate program

New - Affiliate Program

Earn with Chartsy

Refer SaaS founders and ecommerce store owners to Chartsy and earn recurring commission for every customer you bring in. Free to join, no approval required.

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Frequently asked questions

Getting started

What exactly does Chartsy do that my payment platform's built-in analytics doesn't?

How long does setup take?

Do I need any technical skills or SQL knowledge to use Chartsy?

Will Chartsy slow down my site or affect my checkout?

Data, privacy & security

What data permissions does Chartsy need for Stripe and Paddle?

What data permissions does Chartsy need for BigCommerce?

Is my Stripe and Paddle data safe?

What is GDPR Mode and do I need it?

How does Chartsy handle refunds, chargebacks, and failed payments?

How does Chartsy handle multi-currency sales?

AI accuracy & how it works

How accurate are Chartsy's numbers for SaaS metrics - can I trust them for board reports?

How accurate are Chartsy's numbers for BigCommerce analytics?

What counts as an AI query?

Can Chartsy explain why a metric changed, not just show what it is?

Does Chartsy use my data to train AI models?

Integrations

Which platforms does Chartsy support?

Can I connect both Stripe and Paddle at the same time?

Is Chartsy useful if some of my sales come from Amazon or other marketplaces?

Does Chartsy work for WooCommerce or Shopify?

Affiliate program

Does Chartsy have an affiliate or partner program?

How do I join the Chartsy affiliate program?

Who is the affiliate program for?

Earn with Chartsy

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