Advanced BigCommerce Analytics - Without the Complexity

Go beyond BigCommerce's built-in reports and analytics. Track LTV, churn, SKU performance, and revenue trends - then ask follow-up questions without SQL, manual spreadsheets, or a data team.

Trend Analysis
HighMidLow

From raw BigCommerce data to a clear answer in three steps

Step 1

Connect your store

One-click BigCommerce OAuth connection. Read-only access. Syncs hourly.

Step 2

Ask a question in plain English

Type any question about your orders, customers, products, or revenue. No SQL, no filters to configure.

Step 3

Get an actionable chart

Chartsy generates the right visualization instantly and saves it to your dashboard. Export as PNG for reports.

Common BigCommerce Analytics Problems - Solved

BC

BigCommerce Customer

Community forum

Merchandising

I can't find a way to see quantity sold for a specific SKU by day, week, month, or quarter.

Accepted Solution · Chartsy

You can do this with Chartsy - just ask: "Show total quantity sold grouped by month for SKU 'ABC-123', for the last 12 months." The report saves to your dashboard and updates automatically.

BC

BigCommerce Customer

Community forum

Order Reports

Is it possible to get a count of orders with 'Awaiting Fulfillment' status that contain a specific product?

Accepted Solution · Chartsy

Yes - ask Chartsy: "Show orders with status 'Awaiting Fulfillment' containing [product name], grouped by product with total quantity ordered." It builds and saves the report for you.

BC

BigCommerce Customer

Community forum

COGS & Margins

I know my total monthly sales but can't find cost of goods sold by month or how each category performed.

Accepted Solution · Chartsy

Chartsy handles both. Ask: "Show monthly total sales, COGS, and gross profit by category, sorted highest to lowest." Saved and auto-updated with every sync.

BC

BigCommerce Customer

Community forum

Inventory

I need to analyse individual product sales by SKU with quantities - not monetary values - broken down month by month.

Accepted Solution · Chartsy

Ask Chartsy: "Monthly report where each row is a SKU and month, showing total quantity sold. No revenue, just counts." Done in seconds.

BC

BigCommerce Customer

Community forum

Custom Reports

How do I get detailed, fully customizable reports of my sales data beyond what BigCommerce provides?

Accepted Solution · Chartsy

That's exactly what Chartsy is built for. Describe any report in plain English - fields, filters, groupings, time range - and it creates it for you instantly.

Turn BigCommerce Data Into Revenue, Retention & Smarter Decisions

Everything you need to understand your BigCommerce store performance, track KPIs, and make data-driven business decisions

30+ Key E-commerce Metrics & KPIs

Access pre-built analytics dashboards with instant insights on products, customers, orders, revenue, and store performance. Monitor MRR, churn rate, customer lifetime value, and more.

AI-generated charts from plain English

ChartsyAI creates custom visualizations from natural language queries. No data experts needed - just ask questions like 'Show me my top three customers for December 2023' and get instant bar charts, pie charts, or line charts.

Automated customer segmentation & RFM analysis

Identify Promising customers, Loyalists, At-Risk, and Lost customer segments. Create data-driven marketing strategies with automated customer clustering and retention analytics.

Export-ready visuals for reports & presentations

Download any chart or dashboard as a polished PNG in one click. Share investor-ready reports, weekly performance snapshots, and board-ready visuals without any extra formatting work.

The Metrics BigCommerce Doesn't Show You

Chartsy surfaces the revenue analytics that matter most - automatically, in plain English.

Track Customer Lifetime Value

See exactly how much each customer segment is worth over time. Identify your highest-LTV cohorts and focus acquisition spending where it compounds.

  • LTV by product category
  • LTV by acquisition channel
  • Cohort value trends over time

Spot At-Risk Customers with RFM Analysis

Chartsy automatically segments every customer by Recency, Frequency, and Monetary value. See exactly who is Loyal, Promising, At-Risk, or Lost - updated every month without any manual work.

  • Automatic RFM scoring for every customer
  • Segments: Loyalists, Promising, At-Risk, Lost, and more
  • Track how segments shift month over month

Subscription Revenue Analytics

Track recurring vs one-time revenue side by side. Monitor MRR, failed payments, refunds, and net revenue - all reconciled directly from your BigCommerce data.

  • MRR and recurring revenue trends
  • Failed payments and refund tracking
  • Subscription vs one-time breakdown
ChartsyAI - Your Virtual Data Analyst

Ask Your Revenue Anything
Get Answers, Not Just Charts

ChartsyAI doesn't just visualize your data - it explains it. Ask why revenue dropped, which products are underperforming, or which customers are about to leave. Get a clear answer in seconds, not hours of spreadsheet work.

Every AI answer links back to the underlying orders and records in your BigCommerce store.

Decision-first answers

Built to answer "why" and "what next" - not just "what"

Export as PNG

Download charts for reports, presentations, and sharing

Hourly Updated Data

Chartsy pulls your store data hourly and runs every AI insight on top of it.

ChartsyAI
Ask me anything about your store

Try asking questions like:

"Why did my revenue drop last week?"
"Which customers haven't ordered in 90 days?"
"What's the LTV of customers who buy from category X?"
"Which SKUs are underperforming vs last quarter?"
"Show me churn risk by customer segment"
Supported chart types:
BarLinePie+More

Advanced Customer Segmentation
For Better Marketing ROI

Automatically segment your customers using RFM analysis (Recency, Frequency, Monetary value). Identify high-value customers, at-risk accounts, and growth opportunities.

Track customer behavior month-to-month, create targeted email marketing campaigns, and reduce churn with data-driven retention strategies.

Promising
Recent high-value customers with growth potential
Loyalists
Your most valuable repeat customers
At Risk
Customers needing re-engagement campaigns
Lost
Win-back opportunities for dormant customers

Customer Segmentation Benefits

Track Customer Lifecycle

Monitor how customers move between segments over time

Personalized Marketing Campaigns

Create targeted strategies for each customer cluster

Churn Prediction & Prevention

Identify at-risk customers before they leave

Maximize Customer Lifetime Value

Focus resources on high-potential customer segments

Automated Monthly Reports

Track segmentation changes and customer behavior trends

Why BigCommerce Stores Choose Chartsy

Most BigCommerce analytics tools show numbers. Chartsy tells you what to do next.

Ready-to-use charts and graphs for instant data visualization
Customizable chart types: bar charts, line graphs, pie charts, and more
One-click PNG export for business reports and presentations
Customer segmentation tools for targeted email marketing campaigns
Interactive dashboards that make data analysis simple and intuitive
Hourly BigCommerce data synchronization for up-to-date analytics

No Technical Skills Required

Simple and intuitive interface - create data visualizations without SQL or coding knowledge

Make Data-Driven Decisions

Turn complex BigCommerce data into clear insights for informed business strategy

Effortless Dashboard Creation

Build custom analytics dashboards that make sense for your business goals

Your BigCommerce store is always the source of truth

Chartsy connects with read-only access and syncs directly from your BigCommerce store every hour. from any number to the raw data at any time. No black-box outputs, no guesswork.